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      Q. How long will it take for my product to arrive?

      Due to recent world event (COVID-19), our transportation and supply chain has been slightly impacted. This resulted in some of our delivery promises being longer than usual. We apologize for the inconvenience and we are working toward offering faster, better, and more convenient delivery time.

      • Domestic Shipping (United States): 3-8 days
      • Express Worldwide Shipping: 10-20 days

        Q. Do you provide tracking information?

        Yes we do. Please allow 1-3 days to receive your tracking information after your order has been dispatched.

         

        Q. I didn't receive a confirmation email, what should I do?

        Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email support@rosaly-beauty.com to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

        Q. Where do you ship from?

        Our offices are located in Nebraska . We ship from our partnered warehouses & factories located in Nebraska, California, Pennsylvania & Florida.  

         Q. I received a damaged item. What should I do?

        We are sorry to hear that. Just send us pictures of the damaged item at support@rosaly-beauty.com and we will send you a replacement as soon as possible.

        Q. How do I change or cancel my order?

        If you need to cancel or make any changes to your order such as shipping address and items ordered, please email support@rosaly-beauty.com within 2 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed.

        Please read our Returns & Refunds policy before proceeding.

         Q. I still haven’t received my order. Why is it taking so long?

        We apologize for the delay. International shipping may sometimes take longer than expected due to customs clearance. You can still track your order using the tracking number we provide. However, if you still need assistance in tracking your order or would like to ask a question, feel free to reach out to us at support@rosaly-beauty.com

         Q. Is Checkout on this site safe and secure?

         You can absolutely be sure that all purchases here are safe and secure.

         Q. How can I pay?

        We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex etc.

         Q. If I enter my email address, will you sell my information?

        We do not sell our customers information. Emails are strictly for follow-ups and to send newsletters of our promotions and coupons for discounts.